APA Style
James A. Fitzsimmons, Mona J. Fitzsimmons. (2008).
Service management : operations, strategy, information technology (6th).
Boston:
McGraw-Hill/Irwin.
Chicago Style
James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management : operations, strategy, information technology.
6th
Boston:
McGraw-Hill/Irwin,
2008.
Text.
MLA Style
James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management : operations, strategy, information technology.
6th
Boston:
McGraw-Hill/Irwin,
2008.
Text.
Turabian Style
James A. Fitzsimmons, Mona J. Fitzsimmons.
Service management : operations, strategy, information technology.
6th
Boston:
McGraw-Hill/Irwin,
2008.
Print.